Privacy Policy

Last Updated: July 2026

Bellingen Ayurvedic (“we,” “us,” or “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit https://www.bellingenayurvedic.com.au/ or make a purchase from our store.

1. Information We Collect
   When you interact with our website, store, or booking channels, we collect information necessary to process your orders and provide services:
   Personal Identifiers: Name, email address, phone number, billing address, and shipping address.
   Order & Transaction Data: Payment confirmation details (payment details are handled securely via Shopify and third-party gateways like Stripe or PayPal; we never store full credit card details).
   Usage & Device Data: IP address, browser type, device information, and browsing behaviour collected via cookies and analytics tool.
   Health/Practitioner Notes: If you engage with our practitioners, sensitive personal information is collected separately with your explicit consent for clinical consultation purposes.
2. How We Use Your Information
   We use the personal information collected to:
   • Process and fulfill your orders, send tracking updates, and manage returns.
   • Process payments securely.
   • Communicate with you regarding inquiries, practitioner bookings, or support requests.
   • Send optional marketing emails or newsletters (you may opt-out at any time).
   • Maintain and improve website functionality and security.
3. Sharing Your Information
   We do not sell or rent your personal information to third parties. We share your information only with trusted service providers essential to operating our business:*
   • Shopify: Powers our e-commerce platform and online checkout.
   • Payment Processors: Securely process transactions (e.g., Stripe, PayPal, Apple Pay).
   • Shipping Carriers: Deliver your physical orders (e.g., Australia Post).
   • Legal Requirements: If required to do so by Australian law, court order, or regulatory body.
4. Cookies & Analytics
   Our website uses cookies to support essential site functionality, remember your shopping cart items, and analyze site traffic. You can disable cookies through your browser settings, though some features of the site may not function properly as a result.
5. Data Security & Storage
   We implement reasonable physical, technical, and administrative safeguards to prevent loss, misuse, or unauthorized access to your personal information. Shopify provides SSL encryption for all transaction data.
6. Your Rights & Access
   Under Australian privacy law, you have the right to request access to the personal information we hold about you or ask us to correct inaccurate data. To make a request, please contact us at `hello@bellingenayurvedic.com.au`.
7. Changes to This Privacy Policy
   We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or legal requirements. Updated versions will be posted on this page with an updated revision date.
8. Contact & Complaints
   If you have questions or wish to make a complaint regarding how we handle your personal information, please reach out to:
   Email: hello@bellingenayurvedic.com.au
   Address: 15 Short Street Lane, Bellingen NSW 2454, Australia

If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.